Privacy Policy
Run Unlimited Privacy Policy
As of June 1, 2023
Run Unlimited, LLC (“Run Unlimited”, “we,” “us,” or “our”) values your privacy. In this Privacy Policy (“Policy”), we describe how we collect, use, and disclose information we obtain about visitors to our website, www.rununlimited.com (the “Site”), users of our mobile application (the “App”), visitors to the Run Unlimited Studio (the “Studio”), and services available through our Site and App (the “Services”), visitors to our social media sites, communications with Run Unlimited, and other online and offline offerings, and how we use and disclose that information.
By visiting the Site, using or downloading the App, visiting our Studio, or using any of our Services, you acknowledge that your personal information will be handled as described in this Policy. Your use of our Site, App, Studio, or Services, and any dispute over privacy, is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes. The Terms of Service are incorporated by reference into this Policy.
THE INFORMATION WE COLLECT ABOUT YOU
We collect information about you directly from you and from other parties, as well as automatically through your use of our Site and App. The information we collect from you depends on how you use our Site, App, Studio, and Services.
To Create an Account Online or Through the App. Creating an account online or through the App allows you to purchase a membership, sign up for classes and specialty training sessions and allows for ease of billing when purchasing retail items in-Studio. To create an account you must provide us with your name, physical address, email address, date of birth, phone number, height and weight, emergency contact information, payment and billing information, and username and password.
If you complete a membership agreement, we also collect information that you provide about any health conditions that could affect your ability to participate in a workout, in a VO2 Max test, in a Running Gait Analysis, and/or in run coaching. If you do not provide this information, you will not be able to create an online account, complete a membership agreement, or make a membership-related purchase.
We will also collect information about the workouts you schedule, your results from those workouts as transmitted to us from the treadmill, and, if you opt-in, results from your heart rate monitor. We will also collect information about your purchases. If you choose to provide information about your preferences, such as your favorite coaches and classes, we collect that information as well.
When You Visit the Run Unlimited Studio. If you become a Run Unlimited member by registering in-person at the Studio, you must provide us with your name, physical address, email address, date of birth, phone number, height and weight, emergency contact information, and payment and billing information. We also will collect information that you provide about any health conditions that could affect your ability to participate in a workout, in a VO2 Max test, in a Running Gait Analysis, and/or in run coaching. If you do not provide this information, we may not be able to offer our services to you.
We also will collect information about the workout sessions you schedule, details about your exercise frequency and goals as provided by you, and information about your in-studio purchases. We will also collect information when you check-in for a workout, such as your name, address, email address, member number, and studio location.
As part of your workout session, you may choose to use the heart rate monitoring system. If you do so, we will collect your workout session heart rate, and other workout statistics, such as the number of miles ran and time taken to run those miles.
You have the option of voluntarily participating in your first VO2 Max test and Running Gait Analysis and may subsequently purchase these specialty services periodically going forward. These services may inform your training program and help you understand the effects of your workouts.
Use of Image and Likeness. By using the services offered by the Studio, You grant the Studio an unrestricted, sublicensable, assignable, irrevocable, perpetual, worldwide, royalty-free license to your voice, image, persona, likeness, and performance in any audio, visual, and audiovisual recordings (including, but not limited to, photographs, digital images, digital video, digital audio, video tape, and audio tape) taken or to be taken by or on behalf of the Studio during your participation in any activity hosted or sponsored by the Studio whether on or off the Studio premises (the “Content”). This license includes without limitation the right to: (a) reproduce, modify, create derivative works of, and otherwise use the Content or derivative work thereof, in whole or in part, in any manner and matter or in combination with any other material, in any format or media, whether now existing or hereafter devised, including, but not limited to, text, data, images, photographs, illustrations, animation and graphics, video, audio, and all formats of computer readable electronic, magnetic, digital, laser, or optical based media (the “Works”); and (b) publicly display, publicly perform, sell, rent, distribute (directly or indirectly), transmit, or broadcast the Works by any means now known or hereafter devised. Participant waives the right to inspect, approve or edit any such use or reproduction, and Company may make all changes, modifications, rearrangements, additions or deletions in its use reproductions without any approval. This permission extends to all languages, media, formats and markets now known or hereafter devised.
Information We Collect from Social Networking Sites. You may log into your online account or our Apps through Instagram. We store the information we receive from Instagram with other information that we collect from you or receive about you in accordance with this Policy. Any social networking site, such as Instagram, controls the information it collects from you pursuant to its own terms. For information about how a social networking site may use and disclose the information it collects about you, including any information you make public through the social networking site, please consult the social network’s privacy policy. We have no control over how any social networking sites use or disclose the personal information they collect about you.
We also collect information about you when you interact with us on social networking platforms. If you message us or tag us in a social network post, we will collect information about your message or the post we are tagged in.
Information We Collect Automatically. We automatically collect information about your use of our Site and Apps through cookies, web beacons, and other technologies, including technologies designed for mobile apps. To the extent permitted by applicable law, we combine this information with other information we collect about you, including your personal information. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.
Site:
Domain name; your browser type and operating system; web pages you view on the Site; links you click on the Site; your IP address; the length of time you visit our Site and or use our Services; the referring URL, or the webpage that led you to our Site; and your device’s location information, with your permission, to help us market Run Unlimited’s services.
App:
Mobile device ID; device name and model; operating system type, name, and version; language information; activities within the App; and the length of time that you are logged into our App; location information. With your permission, we will collect location information from your mobile device to help us market the Run Unlimited services. You may turn off this feature through the location settings on your mobile device.
2) HOW WE USE YOUR INFORMATION
We use your information, including your personal information, for the following purposes:
To provide our services to you, to communicate with you about your use of our services, to respond to your inquiries, to fulfill your orders, and for other customer service purposes.
To tailor the content and information we may send or display to you, to offer personalized help and instructions, and to otherwise personalize your experiences while using the Site and App. For example, we will display upcoming workouts and may also use information collected through the Heart Rate Monitoring System to customize workout programs and classes and to conduct workout challenges.
For marketing and promotional purposes in accordance with applicable laws. For example, we use your information, such as your email address, to send you news and newsletters, special offers and promotions, or to otherwise contact you about products, services, workout sessions, or other information we think may interest you.
We use your information (typically in the aggregate) to assist us in advertising the Run Unlimited brand on unaffiliated websites and in evaluating the success of our advertising campaigns (including our online targeted advertising and offline promotional campaigns).
To better understand how users access and use our Site and Apps, both on an aggregated and individualized basis, in order to improve our Site and Apps and respond to user desires and preferences, and for other research and analytical purposes.
To administer our member contests, challenges, and incentive programs.
To administer surveys and questionnaires, such as for market research or member satisfaction purposes.
To comply with legal and regulatory obligations, as part of our general business operations, and for other business administration purposes, including authenticating your identity, maintaining customer records, to monitor your compliance with any of your agreements with us, to collect debts owed to us, to safeguard our business interests, and to manage or transfer our assets or liabilities, such as in the case of an acquisition, disposition or merger, as described below.
Where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud or error, situations involving potential threats to the safety of any person, or violations of our Terms of Service or this Privacy Policy.
To process payment for products or services purchased.
For other purposes that we may inform you about from time to time.
3) HOW WE SHARE YOUR INFORMATION
We may share your information, including personal information, as follows:
Workouts and Challenges. During a workout session, participants may share their name and heart rate information with other session participants on our in-studio display screens. If you participate in a workout challenge, you may share your name and workout information with other challenge participants. You may also share information about your workouts and challenges you participate in with your social media accounts.
Health-Focused Apps and Websites. With your consent, we may share your personal information, including workout and health data, with unaffiliated health-focused mobile applications and websites to help you track your health and wellness information. If you choose to share your information with these apps, your personal information, including your health information, will be used in accordance with the privacy policies of those specific apps and websites, not this Privacy Policy. Before consenting to sharing your personal information with any third party apps or websites, you should make sure that you have read, understood and agree to their privacy policy and terms of use.
Service Providers. We disclose the information we collect from you to our vendors, service providers, contractors, and agents who perform functions on our behalf. In particular, the workout sign-up portal is hosted by Mariana Tek; as noted above, when you register for a workout, your information is available to the owner of that particular service provider (www.xplortechnologies.com/us/privacy-notice).
We also disclose information in the following circumstances:
As Part of a Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, or other legal process, such as in response to a court order or a subpoena.
To Protect Us and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service or this Policy, or where it is reasonably necessary as evidence in litigation in which Run Unlimited is involved.
Aggregate and De-Identified Information. We may share aggregate, de-identified, or anonymized information about users and members with others for marketing, advertising, research, or similar purposes without your consent.
4) OUR USE OF COOKIES AND OTHER TRACKING MECHANISMS
We and our service providers use cookies and other tracking mechanisms to track information about your use of our Site and App. We may combine this information with other personal information we collect from you (and our service providers may do so on our behalf).
Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and App, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and App.
Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function properly or at all.
Clear GIFs, Pixel Tags and Other Technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web or mobile application pages. We may use clear GIFs (aka web beacons, web bugs or pixel tags), in connection with our Site and App to, among other things, track the activities of Site visitors and App users, help us manage content, and compile statistics about usage of our Site and Apps. We and our service providers also use clear GIFs in HTML emails to our customers to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Analytics. We use automated devices and applications, such as Adobe Analytics and Google Analytics, to evaluate usage of our Site, and to the extent permitted, our Apps. We also may use other analytic means to evaluate our Site and Apps. We use these tools to help us improve our Site’s and Apps’ performance and user experiences. These entities may use cookies and other tracking technologies, such as web beacons or local storage objects (LSOs), to perform their services. To learn more about Adobe Analytics and Google Analytics and about your options for opting out, please visit their respective websites.
Do Not Track Requests. Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies).
5) SECURITY OF YOUR PERSONAL INFORMATION
We have implemented reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee security.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
6) ACCESS TO YOUR PERSONAL INFORMATION
You may modify personal information that you have submitted by logging into your account and updating your profile information. You may also update your information by visiting the Run Unlimited Studio. Please note that copies of information that you have updated, modified, or deleted may remain viewable in cached and archived pages of the Site or App for a period of time.
7) WHAT CHOICES DO I HAVE REGARDING PROMOTIONAL EMAILS?
In accordance with applicable law, we will send periodic promotional communications to you. You may opt-out of such communications by following the opt-out instructions contained in the communication. We will process opt-out requests in accordance with applicable law. If you opt-out of receiving promotional communications about recommendations or other information we think may interest you, we may still send you communications about your account or any services you have requested or received from us. App users may enable or disable push notifications by adjusting their App or device settings.
8) CHILDREN UNDER 13
Our Site, Apps, and services are not designed for children under the age of 13. If we discover that a child under the age of 13 has provided us with personal information, we will delete such information from our systems.
9) CHANGES TO THIS POLICY
This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site and App. If we make any changes to this Policy that materially affect our practices regarding the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site and App.
10) CONTACT US
If you have questions about the privacy aspects of our Services or would like to make a complaint, please contact us at info@RunUnlimited.com (type “Privacy” in the subject line) or by contacting the general manager of the Run Unlimited Studio.